Overview:
Tide Hiring Customer Service Associate. Its a work-from-home job and candidates with any Graduate/ 12th pass are eligible for this role. More information and requirements are given below.
| Company Name | Tide |
| Job Role | Customer Service Associate |
| Location | Work From home |
| Batch | Any Batch |
| Salary (as per Ambitionbox or Glassdoor) | 3.8 LPA |
| Qualification | Any Graduate/ 12th pass |
| Experience | Freshers/Experienced |
Key Responsibilities:
- Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
- Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimizing & developing the proposition of the plan
- Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
- Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
Eligibiilty Criteria:
- You are comfortable on the phone talking to customers and have experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You are data literate
- You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
- You have experience with MS Office (mostly Excel)
- You are upbeat and energetic and possess solid problem-solving skills
- You have robust communication with the customer and back to the business
- You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
Preferred Skills:
- Experience in Fin-tech, a start-up or a fast-growing tech company
- Experience using Looker and/or Zendesk
- Experience working in subscription and/or app-based business models
- Experience with membership programs
- Background working in a customer services support function
- Analytics knowledge to understand member plan usage and optimization
About the Company:
Tide is the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but we also have a comprehensive set of highly connected admin tools for businesses.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.