Overview:
Wipro is hiring for a Quality Assurance Analyst role. Candidates with any graduation from a reputed institute are eligible for these roles. More information and requirements is given below.
| Company Name | Wipro |
| Job Role | Quality Assurance Analyst |
| Location | Hyderabad |
| Batch | 2024 and before |
| Salary (as per Ambitionbox or Glassdoor) | 6* LPA (Expected) |
| Qualification | Any Graduate |
| Experience | Freshers/Experienced |
Key Responsibilities:
- Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
- For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
- Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
- Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
- Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.
Eligibiilty Criteria:
- Any graduate from any stream
Preferred Skills:
- Domain/Industry Knowledge – Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry – Foundation
- Process Knowledge – Process understanding with a clear understanding of process quality parameters as per the skill training/ certification provided by the client–
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
About the Company:
Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
How To Apply:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
Apply Links:
Apply Link for Quality Assurance Analyst– Click Here