Infosys Recruitment for Process Executive/ HR Helpdesk Associate – Apply Now

Overview:

Infosys Recruitment for Process Executive/ HR Helpdesk Associate role. Candidates with a Bachelor’s Degree from a reputed institute are eligible for these roles. More information and requirements is given below.

Company Name	Infosys
Job Role	Process Executive/ HR Helpdesk Associate
Location	Bangalore, Chennai
Batch	2018 to 2024
Salary (as per Ambitionbox or Glassdoor)	3*LPA
Qualification	Any Graduate degree
Experience	Freshers/Experienced

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Key Responsibilities:

• Address inquiries regarding employee pay, benefits, company policies, and other HR-related matters.
• Document each query thoroughly using a mailbox/case management system.
• Demonstrate the ability to comprehend inquiries to ensure accurate resolution.
• Utilize available resources such as knowledge bases, HRMS systems, and the company intranet to provide the most precise responses.
• Interpret policies and clarify procedures to employees as needed.
• Process various HR transactions including new hires, employment data changes, terminations, earnings/deduction transactions, pay by exception input, leave and attendance transactions, and overtime inputs.
• Manage Hire to Retire queries on an ongoing basis.
• Collaborate with Subject Matter Experts (SMEs) and address escalated issues from employees, HR professionals, and HR managers.
• Identify trends and high-volume inquiries that may indicate corporate-wide issues and report to management as necessary.
• Adhere to service level agreements to ensure timely resolution of inquiries and transactions.

Eligibiilty Criteria:

• Any Graduate

Preferred Skills:

• Possess excellent communication skills to effectively address and resolve client issues via calls, chat, and email.
• Analytical problem-solving abilities to comprehend and resolve customer issues efficiently.
• Demonstrate strong problem-solving skills and quick thinking to independently and thoroughly resolve customer issues.
• Proactive approach and respect for the customer’s time in addressing their concerns.
• Exhibit good time management skills to ensure that all customer interactions add value.
• Perform work duties from the office.

About the Company:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

How To Apply:

1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
2. Click on “Apply”.
3. If you have not registered before, create an account.
4. After registration, login and fill in the application form with all the necessary details.
5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
6. Verify that all the details entered are correct.
7. Submit the application form after verification.

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